Jobid=757d73ab54da (0.0492)
Location: Almelo, The Netherlands
Working Hours: 08:30 – 17:00 (Monday to Friday)
Contract Type: Full-time (40 hours per week)
Languages Required: Fluent Dutch & English
Are you a technically skilled, service-oriented professional ready to support and empower users in a dynamic IT environment? We are seeking an experienced IT Service Desk Technician to join our onsite team in Almelo. This role offers the opportunity to contribute to a high-performing IT Service Center while staying at the forefront of technology.
Requirements
Key Responsibilities
- Provide first-line technical support and troubleshooting across hardware and software platforms
- Register, update, and triage incoming tickets (Incidents/Requests)
- Install, configure, and maintain IT equipment and applications
- Manage IT assets and warranty tracking
- Oversee IT warehouse and inventory operations
- Deliver user training and guidance as needed
- Escalate unresolved issues to appropriate teams
- Participate in IT-related projects and initiatives
- Stay current with emerging IT trends and technologies
- Support Windows and iOS environments
Qualifications & Experience
- MBO Level 3+ or minimum 2 years of relevant IT support experience
- Strong technical knowledge of computer systems, hardware, and software
- Proficiency with:
- IT Service Management Tooling
- Windows Active Directory & Azure AD
- Windows 10/11 and Office 365 (Admin Center, Teams, SharePoint)
- iPhone/iOS support
- Intune & MacOS (preferred)
- Ability to diagnose and resolve technical/network issues
- Excellent communication and customer service skills
- Team-oriented mindset with proactive problem-solving ability
- Fluent in Dutch and English (mandatory)
- Comfortable patching network ports (preferred)
- Relevant certifications (e.g., ITIL, CompTIA A+/Network+/Security+) are a plus
- Additional language skills in German or French are advantageous
Benefits
Deel deze vacature: