Excis Ltd

Onsite IT Support Engineer L2 NL – Excis Ltd – Almelo

Jobid=629477134300093419 (0.0991)

WE’RE HIRING FOR AN ONSITE IT SUPPORT ENGINEER AT ALMELO, THE NETHERLANDS!Excis is a global IT support leader, driven by innovation and areseekinga customer-focused and enthusiasticOnsite IT Support Engineerwith a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting one of our valued clients, including VIP users, where professionalism, technicalexpertise, and excellent communication are key.

  • Client in 190+ countries
  • 6000+ Engineers
  • 200+ Enterprise Clients
  • We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

    Start your journey with Excis and grow with us!

    What You Will Do:

  • Provide on-site support for desktops, laptops, printers, mobile devices, and peripherals.
  • Deliver high-quality customer service to all users, including VIPs, with confidence and professionalism.
  • Troubleshoot hardware and software issues across Windows platforms.
  • Build and deploy PCs, patch network points, and resolve printer and connectivity issues.
  • Maintain and update site-specific documentation and knowledgebase articles.
  • Collaborate effectively with internal support teams and third-party vendors.
  • Manage incidents, IMACs (Install, Move, Add, Change), and project-related tasks.
  • Use remote support tools and ticketing systems to track and resolve issues.
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