Jobid=A.0.049
Overview
Working as Full Time Sales Support (m/w/d), you must have a strong interest in sales and enjoy working in a fast-paced challenging environment. This is an entry-level position that will provide assistance to our customers from our branch located in Almelo, The Netherlands.
The Full Time Sales Support (m/w/d) is a key role in Fastenal’s sales team, providing administrative and operational support to the branch and its customers. The Sales Support (m/w/d) role is responsible for handling orders, inventory, deliveries, returns, and customer service inquiries, as well as assisting the sales staff with sales and marketing activities. The Sales Support (m/w/d) role works closely with the branch manager, the sales representatives, and the warehouse personnel to ensure a smooth and efficient workflow and a high level of customer satisfaction.
Duties And Responsibilities
- Assist & drive sales in industrial distribution to achieve sales goals and targets.
- Develop strong relationship and networking to existing/prospective customers.
- Plan visits to customers to provide a high level of customer service.
- Assist the sales staff with sales and marketing activities, such as generating leads, preparing proposals, conducting presentations, and participating in trade shows and events.
- Provide customer service and support, answer phone calls and emails, and respond to customer inquiries and requests.
- Process customer orders and quotes, verify pricing and availability, and follow up on order status and delivery confirmation.
- Maintain inventory accuracy and availability, perform cycle counts, replenish stock, and report any discrepancies or issues.
- Coordinate deliveries and pickups, load and unload trucks, and ensure timely and accurate delivery of products to customers.
- Handle customer returns, exchanges, and warranty claims, process credit memos and invoices, and resolve any customer complaints or issues.
- Perform general administrative and clerical tasks, such as filing, copying, scanning, and data entry.
- Comply with all company policies and procedures, as well as safety and quality standards.
Required Position Qualifications
The following skills and qualifications are required for this position:
- A strong aptitude for Sales and a desire to sell.
- A valid driver’s license and the ability to meet our driving record requirements.
- Demonstrate our core values of Ambition, Innovation, Integrity, and Teamwork.
- The ability to lift, slide, carry, and lower packages on a regular basis.
- High school diploma or equivalent.
- Previous experience in sales, customer service, or warehouse operations preferred.
- Excellent communication and interpersonal skills, both verbal and written.
- Strong organizational and time management skills, with the ability to prioritize and multitask.
- Proficient in Microsoft Office applications, such as Word, Excel, and Outlook.
- Ability to work independently and as part of a team.
- The ability to speak fluent English and Dutch.
About Us
Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a branch to approximately 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we are expanding across
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